Water Damage Letters

At this time my wife Michelle and I have been entirely satisfied with
Restoration Management Company. I own a local carpet-cleaning
firm and I know what it takes to provide good service, and
Restoration Management provided just that.
      Sincerely, John Kirby Orinda, Ca.

Extremely professional, nice, helpful and very thorough - and the
follow up with the supervisor, inspected everything! Please extend
my compliments to the crews; they left everything clean and tidy.
Good job! I will recommend you to my friends, good to know that
you are around.
      Sincerely, Marita White San Carlos, Ca.

Friendly, courteous service. Prompt and timely emergency
services provided during non business hours in peak demand,
disaster - like conditions. Took the initiative to set appointments
and meet them at the exact time. Rearranged your schedule to
accommodate my availability. Service provided exceeded what
was expected to be performed. Thank you, I would highly
recommend your services to any of those I know who may have the
need.
     Sincerely, David DeTata San Jose, Ca.

I was very impressed with the efficient and professional way that
Restoration Management Company handled my water damage.
They were here promptly, did their work quickly and quietly with
little interruption to our household routines. Every step was done
per our agreed schedule with the final result looking as good as
new!
     Sincerely, Shirley Mercado Concord, Ca.

Gentlemen, One word says it all, thank you ever so much. The
men that came out to my home were just wonderful, they seem
to really care about my misfortune and did everything possible to
help answer any and all questions. If this problem ever happens
again I wouldn't hesitate to call on you, or recommend you to any
of my family or friends.
     Thanks again, Jo-Ann Lee Oakland, Ca.

Fire Damage Letters

I am pleased to tell you that your work far out exceeded (is there
such a word?) my expectations. In other words, the job was very
well done. It was a clean up following a fire which, to me, is an
extremely depressing undertaking. But Restoration personnel
came into the picture and did the job with determination. The
result was very satisfactory. Workers were on time daily.
Everyone arrived at the job when they said they would....
management as well as workers. Restoration Management Co.
provides a service to people in their darkest of hours. Knowing
they were on the job was a real lift of my spirit.
     Kenneth S. Najour San Francisco, Ca.

Mr. Jon Takata, I was pleasantly surprised at Mr. Rubio's
professionalism in handling my claim. The crew of three people
who restored my smoke damaged home was conscientious, hard
working and friendly. I was shocked when they would not accept
the meager tip I offered them. They assured me it was against
company policy.
     Sincerely, Mohamedali Serang Fremont, Ca.

I want to thank you for being attentive to my needs. I appreciate
all the efforts of your employees. They are doing a great job!
Also, I want to mention the promptness in attending to my
requests. I would like to congratulate your company for having
well trained people, especially Angela. She is attentive and
returns calls immediately. This attentive attitude should be
continually practiced since people like us who had an accident in
our life are irritable and feel abandoned and depressed. But
because of your nice service I personally take my hats off to you.
No wonder your company has grown bigger in such a short period
of time! More power!
     Thank you, Veronica Antonio Daly City, Ca.

Thank you for coming on this critical time, 1 day before
Thanksgiving, to help us. Your cleaning staff was excellent and
courteous. I would not hesitate to call you again if the need
arises. Again, many thanks from all of us.
     Yours truly, John Ginoldi Walnut Creek, Ca.

Dear Mr. Takata, I just wanted to let you know how great our
experience was with all of your employees, especially Jeanne
Celsi. Having your house catch on fire is the worst thing that has
happended to us in a long time. Your company and especially
people helped make it tolerable.
     Sincerely, Randall Welty Clayton, Ca.

Service was prompt, workers were thorough and careful. No odor
remains and reporting was quick. My reimbursement for damage
was submitted quickly with the Restoration Management report.
     Marilee Scholl Vallejo, Ca.

Mold Damage Letters

I recently used your company for water and mold removal from
my residence. The process took some time as a result of asbestos
that had to be removed, air samples taken and analysis made. I
realize that Restoration Management had no say in the time it
took for the hygienist to complete their portion of the process. In
regards to Restoration Management's job, the supervisor was
quick in responding to calls and had the crews on the job when
promised. The work performed was done quickly and there was
no mess left over for me or my wife to clean up.
     Sincerely, Paul Parsons Sunnyvale, California

Attn: Jon Takata

Dear Jon

Service Performance Corporation along with our partners,
ALZA CORPORATION would like to thank you for your
assistance in our past emergencies. The rapid response,
knowledge and level of professionalism of your crews is
simply amazing, no matter the hour the call was made. And
when done, the results are astonishing and often exceed
our requirements.

Thank you once again and we look forward to your continued support in the future.

Faithfully,

Charles C. Gwinji
SPC Account Manager (ALZA Corp)

Re: Job #RIG178UCW

Dear Mr. Takata

Recently we suffered a major water problem in our home -
in the middle of the night nonetheless! As a property
manager for 23 years, I am used to people calling me with
their emergencies, but I have rarely been in the position of
having to call someone else for help. Somewhere along the
line, I came to have in my possession some note pads and
pens from your company. When I called Venderbilt
Construction and they referred me to your company, I felt
relieved because I had known that you had been helpful to
other homeowners who had used your services.

Needless to say, I was very concerned and upset with what
was happening. When the crew arrived at 2 a.m in the
morning, I had not idea what would happen next. Over the
next 6 days I had the opportunity to meet some of the
most patient, caring and professional people that I could
have imagined. They explained everything to us on each
visit and helped us to understand why some of the steps
that were taken had to be done.

I would like you to know how much our family has
appreciated the assistance of the various people who came
to help us. Unfortunately, I cannot remember the names of
any of these fine folks, save for Liz. They helped us take
care of the damage and mitigate any subsequent damage
by making sure everything was dried out and tended to.
When it came time to deal with the asbestos issue, they
referred us (and our insurance claims adjustor) to a
company who could help us and got everything taken care
of within 10 days of the accident.

With all of the negative attitudes in the world today, I felt it
was time to acknowledge a job well done! We want you to
know how much we appreciated the professional
assistance!!

Regards,

Diane Riggs

Heather Carlin, Account Representative
Restoration Management Company

Wednesday, July 11, 2001
Heather Carlin, Account Representative
Restoration Management Company

Ms. Carlin

This email is to formally thank and recommend your
company, Restoration Management, for the work
performed at Stanford University. They give service
"beyond the call of duty."

I am a Zone Manager for the University. In my position, I
manage over 45 buildings on the academic campus. I have
utilized your company for four lean-up operations in less
than one month! Stanford had a fire on the Memorial Day
weekend. We called Restoration Management at
approximately 5 am and by 6 am, the supervisor Jon
Takata was on scene and by 6:30 am, a crew of over 15
technicians, equipped for smoke and fire restoration drove
up to the scene. Mr. Takata was very helpful with advice
and guidance for what steps needed to be done and put his
team to work. I was amazed at the number and high level
professionalism of the technicians he had available in the
early morning hours of a three-day weekend. It made a
very difficult time much easier to deal with.

The next major disaster was a sewer link back up into a
suite of offices. Again, on a weekend, Restoration
Management came within the stated one-hour call back
time and assessed the situation. With their help we
determined that the important activities of the office could
continue while Restoration Management worked to disinfect,
pull out wet rugs and materials as well as dispose of the
contaminated items. The supervisor, Victor Sanchez, was
exceptional, and was in constant communication with
several Stanford departments to determine the course of
action that was needed. Mr. Sanchez and his team of
technicians worked late into the night that week to get the
offices back to normal operation. Because of the nature of
the disaster, he had to monitor the quality of service and
really listen to the concerns of the staff working here.

I highly recommend Restoration Management. Stanford
Facilities Operations has now added the 24-hour pone
number to our Duty Manager Manual as well as to the call
back documentation for Stanford dispatch. I also have the
number in my wallet, so no matter where I am, if there is a
disaster in my area, I know who to call to get sound advice
and the manpower to put the plan into action.

Kathleen Baldwin
Facilities Manager/Zone C
333 Bonair Siding
Stanford, CA 94305-7270
(650) 725-8159

Subject: Recommendation Letter for
Microbial Remediation Services

Dear Mr. Takata:

CSC has, on many occasions, referred Restoration
Management Company to a number of our clients in need
of microbial (mold and sewage) remediation services.
These projects involved the microbial remediation of
structural/building components, personal contents, and
HVAC systems in occupied residential, commercial, and
institutional settings.

I want to personally thank you for the outstanding
workmanship, professionalism, and expertise that you and
your staff extended to our clients while being mindful of
their financial, legal, and emotional needs.

Please be assured that CSC will continue recommending
Restoration Management Company to our valued clients.

Sincerely,
Clark Seif Clark, Inc.

Tim Kirk, CAC, CMC, CIAQI
Regional Manager